Terms and conditions

General Terms

For your convenience, along with certain types of vehicles, the following shortcuts appear:
A - Automatic
AC - Air Conditioned
SW - Station Wagon
Upon arrival at the rental station, please present the printed copy of the rental voucher.
Your booking is confirmed for a car group only and not for a particular type of model. Each vehicle group contains several types of vehicles that can be changed from time to time. Avis reserves the right to rent to the customer any vehicle it defines as equivalent to the group booked.
The rental day is defined as 24 hours (or part of them) once the rental vehicle is received. A late return of the rented vehicle will result in an additional rental day charge + local insurance coverages and taxes (for every day).
Be sure to provide an exact time of arrival (the vehicle is kept up to 2 hours from estimated time of arrival, subject to the working hours of the station).
The rental vehicle must be returned within the working hours of the rental station, as the rental contract will be closed only during the station's working hours. We recommend that the rental contract be closed in your presence (and not in the presence of another party on your behalf). Please make sure that you have received a copy of your final rental contract.
A driver who is not registered in the rental agreement is not authorized to drive the rented vehicle.
The minimum age for renting a car varies from country to country and should be clarified at the time of booking. Minimum age is specified in the rental conditions attached to the rental voucher that you purchased.
Driver's license seniority - the renter must have a driving license for a minimum of one/two years (depending on the country of rental). The minimum period of maintaining a driving license is indicated in the rental conditions attached to the rental voucher you purchased.
International driving license – every holder of an Israeli driver's license is required to issue an international license before going abroad. It is not possible to drive in foreign countries with only an Israeli license. An international driver's license grants the right to drive in foreign countries in accordance with the driver's license levels and is conditional on a valid permanent (plastic) Israeli license being attached to it.
International credit card – the main driver must present at the rental station an International credit card valid, bears his name, available credit line and pin code to ensure payment of all additional charges that may apply. In some countries this rule also applies to any additional driver who is mentioned in the rental agreement.
Planning a trip and crossing borders with the rented vehicle – please check in advance that the countries you will visit are allowed to enter with the rented vehicle and that there are no restrictions on the route (such as: entering Eastern Europe countries, crossing on ferries, crossing certain borders during the winter, purchase stickers or entry permits for highways, etc.).
One-way car rental (starting at one destination and ending at another destination) – returning the rental car at a different destination from the pick-up destination may include additional payment (one-way fee) and local taxes. When booking, please make sure to ask what are the restrictions and additional fees for one-way rentals. One-way rental must be confirmed in advance by Avis reservation center in Israel and the payment will be made at the return station.
Extras to be paid abroad (such as: deductible, additional driver, baby/child seat, one-way fee, navigation system, care fee, winter equipment, additional coverages, etc.) do not include local VAT. In order to avoid double and unnecessary charges, we recommend that you verify the components of the coverage that you purchased in advance. Our reservation center is at your disposal at any time by calling 1700700222.
Cleaning the vehicle - at the end of the rental period, the level of cleanliness of the vehicle will be checked and if the vehicle is unusually dirty, an additional fee will be charged.
Smoking – it is strictly forbidden to smoke in all rented vehicles. At the end of the rental period, the rented vehicle will be inspected and if signs of smoking are found (ash in the ashtrays or in the vehicle, the scent of cigarette, etc.), an additional fee will be charged.
Handling fees for damage or theft - In the event of an accident, damage or theft, there will be a charge for handling fees in addition to deductibles. The amount of the handling fee varies depending on the place of receipt of the vehicle and subject to the terms of the coverage acquired.
Please note that damage to tires, windshields and undercarriage is not covered unless stated otherwise in the rental conditions as detailed below.
Obligation to report to the local police in case of damage to the rental vehicle or theft - Please note that some countries (as specified in the rental conditions) require reporting to the local police, in any case of damage or theft to the rented vehicle (even if no third party vehicle is involved). Failure to submit such a report will result in a charge for the full damage and no exemption or coverage will apply.
Handling fee for report - In the event of traffic / parking violation, or lack of payment for the use of a toll road, a handling fee will be charged for endorsing the report in the name of the car renter. Payment for the fine itself will be made by the car renter independently. The cost of handling fees varies from country to country and appears in the terms of the rental voucher.
In any case of contradiction between the instructions of the general terms and the instructions of the terms of the lease in the purchased voucher, the instructions of the purchased voucher shall apply.

Rental Voucher

Cancellation fee - In accordance with the provisions of Section 14C of the Consumer Protection Law, you may cancel the car rental transaction as specified in the voucher within fourteen (14) days from the date of issuance of the voucher but not less than two business days, which are not rest days in Israel, before the date specified in the voucher as the date of taking the vehicle. In such a case, we will be entitled to charge you a cancellation fee at a rate not exceeding 5% of the voucher amount, or NIS 100, whichever is lower.
For those who pay until 30/06/2024, the reservation can be canceled without charging a cancellation fee up to 24 hours, and up to 72 hours in the Scandinavian countries and the United Arab Emirates, before the date specified in the voucher (local time in the country where the vehicle is taken) as the date for picking up the vehicle.
No arrival fee - if the date of the cancellation notice is less than 24 hours before the date specified in the voucher (local time in the country where the car is picked up) as the date for picking up the car, or 72 hours in the Scandinavian countries, or if and you do not arrive to pick up the rented car, you will be charged a no-show fee ('no show fee') in the amount of the voucher's cost in full or 350 new shekels including VAT, whichever is lower.
If the date of the cancellation notice is less than 72 hours before the date specified in the voucher (local time in the country where the car is picked up) as the date for picking up the car in the United Arab Emirates policy or if you do not arrive to pick up the rented car, you will be charged a no show fee in the amount of The cost of the voucher in full.

You can notify AVIS of canceling the order in one of the following ways:

(a) By email: [email protected];

(b) By phone to AVIS reservation center at 2722* between the hours:

Sun-Thu 8:00-18:00,

Fri 8:00-13:00;

Changes and updates in the rental voucher - Rental prices when issuing the voucher are valid. If you require to make changes to the voucher (customer name, car group, rental dates, number of days, destinations, etc.), the price on the day the change will be valid
The rental voucher is valid only for the station, date, time and name of primary driver as stated on the voucher. The details stated on the voucher cannot be amended abroad.
Refund for unused rental days - A refund for unused rental days (partial utilization of the voucher) will be given according to the conditions specified in the rental agreement of the rental country. The refund will be made only in Israel according to the calculation of the actual rental day's rate. Pay attention! There are countries where there will be no refund at all for partial utilization of the voucher as specified in the rental agreement of the rental country.

Fuel

We recommend returning the vehicle with a full tank of fuel. If the fuel tank is returned empty or partially filled, the fuel charge will be charged plus the handling fee of the rental station.
Be sure to check in advance the type of fuel required (diesel, unleaded, etc.). Fuel filling that is not in accordance with the required type may cause damage to the rented vehicle.
If the rental vehicle is damaged due to fueling with an unsuitable type of fuel - the car renter will be charged for the damage caused to the vehicle as a result.

Upgrades

In addition to the components included in the program you purchased, representatives of the rentals station abroad may offer you an upgrade of rented vehicle.
Please note that the upgrade is subjected to a fee.
No refund will be given in Israel foe upgrades or additions purchased upon receiving the vehicle.