Cancellation policy Rental car overseas

Cancellation policy Rental car overseas

Cancellation fee - In accordance with the provisions of Section 14C of the Consumer Protection Law, you may cancel the car rental transaction as specified in the voucher within fourteen (14) days from the date of issuance of the voucher but not less than two business days, which are not rest days in Israel, before the date specified in the voucher as the date of taking the vehicle. In such a case, we will be entitled to charge you a cancellation fee at a rate not exceeding 5% of the voucher amount, or NIS 100, whichever is lower.
For those who pay until 31/12/2023, the reservation can be canceled without charging a cancellation fee up to 24 hours, and up to 72 hours in the Scandinavian countries and the United Arab Emirates, before the date specified in the voucher (local time in the country where the vehicle is taken) as the date for picking up the vehicle.
No arrival fee - if the date of the cancellation notice is less than 24 hours before the date specified in the voucher (local time in the country where the car is picked up) as the date for picking up the car, or 72 hours in the Scandinavian countries, or if and you do not arrive to pick up the rented car, you will be charged a no-show fee ( 'no show fee') in the amount of the voucher's cost in full or 350 new shekels including VAT, whichever is lower.
If the date of the cancellation notice is less than 72 hours before the date specified in the voucher (local time in the country where the car is picked up) as the date for picking up the car in the United Arab Emirates policy or if you do not arrive to pick up the rented car, you will be charged a no show fee in the amount of The cost of the voucher in full.

You can notify AVIS of canceling the order in one of the following ways:

(a) by email: [email protected];

(b) by phone to AVIS reservation center at 2722* between the hours:

Sun-Thu 8:00-18:00,

Fri 8:00-13:00;